Frequently Asked Questions (FAQs)

Get Answers to Some of the Most Common Questions

What is the Value in Paying for an Online Document Repository?

By being able to search and find what you’re looking for almost instantly, your workforce will save time that justifies the cost of the subscription. Finding information quickly, when you need it, transcends any “dollar value.”

“Free” repository tools like Dropbox and Google Drive do not always guarantee security, compliance or a comprehensive infrastructure. These free drives often lack a privacy policy – your critical business records could be availed to… anyone! (good luck getting technical support, as well!)

PreservationVault implements audit trails to track which users have uploaded and edited which documents; coupled with robust user permission controls, YOU are in the drivers seat with maintenance of your critical business records. Our responsive technical support is second-to-none!

How do I know my data is secure in your private cloud? Who can and can't access it?

InfoPreserve has gone to great lengths to create a “private network” with full security and encryption capabilities to protect customer data. We are compliant with SSAE 16 requirements as well as 2nd level support with off-site data capabilities.

Each department and category has a set of user access rules that define who has access to the data. This can be done either at the individual level or by user group, ensuring users only have access to what you want them to have access to.

Can you integrate with 3rd party software and create API's into existing systems and workflows?

We have built a number of API’s which allow us to integrate to 3rd party workflow engines to enable seamless data integration. InfoPreserve has the ability to create custom integrations to third party software platforms.

How long does an installation take and when can I access my data for file sharing and collaboration?

We have developed several new wizards to help with implementation of our software so it can be configured in 30 minutes or less, which helps with the return on investment. Our software is designed to increase file sharing and collaboration by uploading documents automatically, searching and retrieving digital assets and preserving and exporting data to maximize them for business operations.

How do you support unstructured data and what about my system drives and FTP tools?

Key to our design is the ability to support unstructured data, anywhere and anytime and we support over 140 file formats. We can quickly help customers eliminate the use of system drives and ftp tools with the use of our software (with a focus on leveraging our Watch folders).

How is data preserved in your system and for how long?

InfoPreserve does not auto-delete any document, so, in theory, your documents will remain as long as you need them, or as long as you’re using PreservationVault. Document retention periods can be set for departments, or for individual documents, which will result in the system administrator receiving a notification that documents are due for deletion.

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